The Hero 2 or 8 is one of the most adorable smartphones with incredible features released by Alcatel having that perfect: –inches display, –GB RAM, –GB ROM, runs Android OS –, has long-lasting battery capacity, connectivity, multiple audio and video playing format. But if for any reason you want to hard or soft reset your Hero 2 or 8 then this is a DIY guide for you.

Need to go through the phone specs? You will find full specifications of Alcatel Hero 2 or 8 here.

Users of Android smartphones like Alcatel Hero 2 or 8 mostly carry out a reset when the device becomes unresponsive or probably when they want to hand to the Alcatel Hero 2 or 8 or related device to someone else as a gift. But just before you proceed with your device reset do ensure you go through our quick fixing guide for camera, Bluetooth, SIM, Wi-Fi, YouTube or other issues that might be the reason you want to hard or soft reset Alcatel Hero 2 or 8.

Just before you follow the tips below to hard or soft reset your Alcatel Hero 2 or 8. Do a backup of your personal data:

·         Setup an auto or carry out a manual backup regularly of your Alcatel Hero 2 or 8 following our guide here with data or Wi-Fi connection.

·         You can also backup your Alcatel Hero 2 or 8 offline – without internet connection following the steps provided here.

Here are steps on how to hard reset Alcatel Hero 2 or 8:

Step 1: You might want to backup data because the reset will set your Alcatel Hero 2 or 8 back to its factory mode. Else move to step 2.

Step 2: Ensure that your Alcatel Hero 2 or 8 is charged to a minimum of 50% before you proceed.

Step 3: Hold down the volume up (or volume down) key and power button simultaneously for thirty (30) seconds or until the “Android or Alcatel Logo” shows up.

Step 4: Use to volume key to Select “Wipe data/factory data reset”.

Step 5: Sit back and watch your wipe and after reset select “Reboot system now” and use the power button to accept.

Here is how to soft/factory reset Alcatel Hero 2 or 8:

This option requires that the device must be in a good working condition which will enable to access the settings and do the reset.

Turn on the Alcatel Hero 2 or 8 if switched off.

Go to Settings

Backup & Reset menu.

Factory data reset.

Press the “Reset phone” option

That’s all, your Alcatel Hero 2 or 8 will erase everything in it and boot afresh.

Disclaimer: How to hard or soft reset guide for Alcatel Hero 2 or 8 by THEUPSPOT is mainly for education purpose and we are in no way responsible for any data lost or whatsoever makes your device warranty void. So, we strongly recommend you first of all try to locate your phone’s support centre where the issue(s) might be fixed free or low cost. Although, this guide here is a do it yourself (DIY) free tutorial.