Apple: iPhone 7 and 7 Plus microphones bug fixing for users

When it comes to the smartphone’s business there is absolutely no doubt that Apple – iPhone manufacturer is king. Truth be told – each time Apple rolls out a new device it tends to be the new benchmark for other leading and upcoming smartphones manufacturers to follow. iPhone 7 and 7 Plus are till date one of the best ever produced smartphones so far with incredible features and specifications that a perfect mobile device should have to make things easy for users meaning they can do this or that at any place or time.

Over the years I have received quite a number of iPhone – 7 and 7 Plus series – with microphones issue. At first as a geek with broad knowledge on possible issues that might occur in most of the smartphones we use. I ran normal checks and tried possible fixing but all effort was abortive. So, after trying same for two to three same iPhones with same issue then, came to a conclusion that anyone with iPhone 7 or 7 Plus microphone issue should be brief that there is no I can do at the moment since is it a bug of the iPhone 7 or 7 Plus running iOS 11.3 or later version.

According to some users, this issue shows up after updating. The phones’ microphones stopped working, affecting voice memos, calls, FaceTime and speakerphone. Some also reported that Siri was no longer accessible. But Apple has apparently acknowledged the problem — though not publicly — and an internal document obtained by MacRumors instructs Apple Authorized Service Providers how to fix such affected iPhone.

The documents also have it that in some cases the phones’ speaker buttons will be greyed out and service providers should first ask customers to disconnect any Bluetooth accessories connected to their phones. If that doesn’t help, they should run audio diagnostics. In the case that “device could not detect dock” or “accessory not supported” alerts come up, the service provider can repair the phone. MacRumors also reports that if the affected devices are no longer under warranty, Apple says the repair providers can request an exception for this issue.

Also, the document is quite detailed as to why this microphone’s issue has surfaced. But since a repair might be warranted it seems like the software update is leading to a hardware defect. MacRumors says it verified the document — which was distributed to their Authorized Service Providers this week — with a reliable source and suggests that users escalate their cases to a senior AppleCare advisor if repair technicians say they can’t fix the problem.