The specifications and features of Motorola Moto Z Play or Z2 Play says a lot of how incredibly awesome the device will always be in the hands of people who desire to live a smarter life in this digital age where everything is going mobile. The Moto Z Play or Z2 Play is one of the leading smartphone devices out there that makes it possible for users to be able to do this or that at anywhere or anytime which is exactly what the word mobile stands for. But from THEUPSPOT we see the Motorola Moto Z Play or Z2 Play like other devices out there that isn’t 100% exempted from having issues as time goes on because its mere hardware (body) well designed with coded instructions to make it usable (spirit and soul).

 

 Note: After trying the Motorola Moto Z Play or Z2 Play quick fixing steps for any of the mentioned issues below you might want to consider doing a hard or soft reset or our guide on how to flash MotorolaMoto Z Play or Z2 Play back to its factory state when you purchased it.

 

Below Are Some Issues and Fixing You Can Apply to Your Motorola Moto Z Play or Z2 Play Device:

1.       Camera failure – can’t connect to camera fixing on Moto Z Play or Z2 Play

2.       Unfortunately, YouTube has stopped working on Motorola Moto Z Play or Z2 Play

3.       Wi-Fi connection issue and fixing on Moto Z Play or Z2 Play

4.       Bluetooth connection issue on Moto Z Play or Z2 Play

5.       SIM Issue on Motorola Moto Z Play or Z2 Play

6.       Performance Issues on Motorola Moto Z Play or Z2 Play

7.       SD Card not detected on Motorola Moto Z Play or Z2 Play

8.       Battery drains fast and charge slowing on Motorola Moto Z Play or Z2 Play

9.       Overheating Issue on Motorola Moto Z Play or Z2 Play

10.   Touchscreen not responding on Motorola Moto Z Play or Z2 Play

11.   Earpiece Sounds Robotic on Moto Z Play or Z2 Play

#1 – Camera failure – can’t connect to camera

A camera is one of the major thing users check for in Motorola smartphones or other related devices when they want to buy a new or even a used phone. Recently, we’ve seen a tremendous upgrade in the cameras of newly released Motorola (Moto Z Play or Z2 Play) phones and devices from other manufacturers which simply means the camera is one of the most valuable assets of Motorola Moto Z Play or Z2 Play and other devices.

 

However, as an experienced smartphone technician who has fixed several Motorola devices ranging from software to hardware issues. I have come across several cases of camera malfunction both in Motorola (Moto Z Play or Z2 Play) and other leading brands devices which is why I have written this post on how to troubleshoot and fix this issue in six different ways.

 

So, if you are having issues with your new or old Motorola Moto Z Play or Z2 Play smartphone camera? You’re unable to snap pictures, the app shows failure or error notice? Here are six possible ways to that might fix the camera issue of Motorola Moto Z Play or Z2 Play device. But please do not disassemble your Moto Z Play or Z2 Play phone if it is still under the warranty period else you won’t be eligible to request a replacement or free fixing that the warranty covers.

 

·         Unmount the SD Card inserted in your Moto Z Play or Z2 Play or Replace it with a new one.

·         Check the Camera module of your Moto Z Play or Z2 Play and make sure it I not loose. Tighten up loosed screws if possible.

·         Tap the Motorola Moto Z Play or Z2 Play camera like two to three times.

·         Perform a factory reset to see if it will fix your Motorola Moto Z Play or Z2 Play device.

·         Change the Moto Z Play or Z2 Play Camera Module. You can place an order for one from any of the leading online stores like Amazon or eBay.

·         Still can’t fix the Moto Z Play or Z2 Play camera failure with the previous tips. Then, send your Motorola Moto Z Play or Z2 Play back to the supplier for repair if it is still under warranty. Else, look for a smartphone technician.

 

#2 – Unfortunately, YouTube has stopped working on Motorola Moto Z Play or Z2 Play

There is nothing or little you can do when your Motorola Moto Z Play or Z2 Play becomes unresponsive due to error which shows a notice that “Unfortunately, YouTube has stopped working” which rarely occurs in Motorola devices. You probably won’t be able to run and or use any other application. When you try to launch or use other application in that Motorola Moto Z Play or Z2 Play it will pop up a screen that shows you the errors notice with no other option other than to press OK to dismiss that notice.

·          Reboot your Moto Z Play or Z2 Play and quickly navigate to.

·          Settings >> Apps >> All Programs >> YouTube

·          Re-Enable the app and that should solve your Moto Z Play or Z2 Play problem.

·          Or try uninstalling, reinstalling and updated the YouTube application you have installed.

 

#3 – Wi-Fi connection issue and fixing on Motorola Moto Z Play or Z2 Play

·         Go to your Moto Z Play or Z2 Play settings and press the connection option.

·         Next, press the Wi-Fi option.

·         Now, your Motorola Moto Z Play or Z2 Play will auto scan for nearby networks to join and will show them on the screen.

·         After the first scan ends, tap for a few seconds on the Wi-Fi you want to connect and press the forget option.

·         Again, tap that same network and input the authentication details and save it. Although, open networks don’t require any password for access.

·         Be sure to confirm that your connection from your network service provider is OK and your router, if that is what you are using, is working perfectly.

 

#4 – Bluetooth connection issue and fixing on Motorola Moto Z Play or Z2 Play

·         Put off your Motorola Moto Z Play or Z2 Play and reboot it again to see if that will automatically solve the problem.

·         Clear the list of devices already added and re-add the device you want to pair with.

·         Check to be sure that your Moto Z Play or Z2 Play Bluetooth is set to discoverable. So, other devices can see it and be able to connect to it.

·         Check your Moto Z Play or Z2 Play power section to make sure it wasn’t set to power saving mode.

·         Try clearing the Bluetooth data and or cache to see if it will fix it.

·         Reboot your Motorola Moto Z Play or Z2 Play again.

·         If all the other options still do not fix it. Then, you might need to try a factory reset.

 

#5 – SIM Issue and fixing on Motorola Moto Z Play or Z2 Play

• Confirm that your SIM is working properly by trying it on another device.
• Check to see that you have inserted SIM to your Moto Z Play or Z2 Play correctly.
• Check see that your SIM tray is not damaged.
• If the SIM is too old, then go for a SIM swap before you use it in your Motorola Moto Z Play or Z2 Play new device.
• Make sure there are no compatibility issues related to the frequency
• If the problem still persists, hand your Moto Z Play or Z2 Play over to a technician for a proper check.

 

#6 – Performance Issues and fixing on Motorola Moto Z Play or Z2 Play

• Check to see if your Moto Z Play or Z2 Play storage filled. It comes with large ROM by default and if you fill it completely, of course, it will put some burden on the processor and on the RAM which could lead to this problem
• Check to see if there is a virus piloting the issue.
• Update all apps running on your Motorola Moto Z Play or Z2 Play
• Avoid using your Moto Z Play or Z2 Play while charging
• Remove all the third-party apps you installed

 

#7 – SD Card not detected and fixing on Motorola Moto Z Play or Z2 Play

• First of all, make sure your card is under 32GB. In case you too are facing them, the methods below can help you to keep up the pace. GB which is the upper limit on using an SD card on this device.
• Confirm that your microSD card is compatible with the device
• Take off and reinsert the SD card again after restarting the device
• Try to format the SD card with a system and reinsert it in your Moto Z Play or Z2 Play.
• Try that Card on another device and try other SD card in your Motorola Moto Z Play or Z2 Play to be able to isolate the issue.
• Confirm that your SD card slot is not damaged.

 

#8 – Battery drains fast and charge slowing and fixing on Motorola Moto Z Play or Z2 Play

• Make sure your Motorola Moto Z Play or Z2 Play has all the latest updates installed.
• Sometimes it could be due to the memory card also. Remove it and see if the problem is gone
• Make sure you using the authorized charger or similar charger to the one that came with your Moto Z Play or Z2 Play.
• Turn off the unwanted notifications as they always consume extra battery
• Put off Wi-Fi, Bluetooth when they are not in use
• Ensure that the battery is not physically damaged
• Ensure there's not any lint, dust, or debris in the charging port.
• Impose a strict upper limit on the data and screen issue
• Make sure you using the brightness level as per the recommended level
• Keep the display off when not in use.
• Ensure you charge your Moto Z Play or Z2 Play battery only after consuming all the juice in it
• Take off your Moto Z Play or Z2 Play case to ensure a better charger connection.
• Check to see if all apps are up-to-date. If not, update them immediately
• If your Motorola Moto Z Play or Z2 Play battery is draining too quickly, the most common factor is the installation of third-party apps. As already mentioned, you need to disable it by taking your phone into the safe mode.
• Ensure that apps and features are closed when not in use

 

#9 – Overheating Issue and fixing on Motorola Moto Z Play or Z2 Play

• Remove the apps which you downloaded just before when the issue was noticed.
• Avoid multitasking if the tasks are bulky and time-consuming
• Don’t use any other charger than the one which comes with your Moto Z Play or Z2 Play
• Keep the brightness under control. Light emitting screen also emits heat in the equal amount
• Ensure there is no extra burden on RAM due to any reason and the processor. They release a lot of heat while performing their task
• Ensure all the accessories you connect with your device and genuine and authorized
• Clear app data and or cache and see if the problem is fixed.
• Make sure the output of the power bank is as per the device needs if you use the same
• Update your Moto Z Play or Z2 Play to the latest version if you haven’t
• Ensure the problem is not there due to the carry case you installed on your phone

 

#10 – Touchscreen not responding and fixing on Motorola Moto Z Play or Z2 Play

• First of all, try a reboot of your Motorola Moto Z Play or Z2 Play
• Download and install any pending update on your Moto Z Play or Z2 Play.
• There could be a software problem in some cases and the touch screen is unable to perform its tasks
• Screen issues are often mistaken with other issues. so, you need to be careful about this
• See if the battery is having some juice in it when you try to turn your device or and it doesn’t respond
• Ensure you are not wearing mittens or gloves while using your device
• Clean the screen and make sure there are no oil or dust particles
• Watch closely to see I if the screen physically damaged
• Ensure there is no liquid damage caused to the screen
• Remove the screen protectors and see if the issue is gone. Of course, the problem could be due to this reason also
• Last option is to perform a factory restore.
• If the issue is still there, you need to contact the support

 

#11 – Earpiece Sounds Robotic and fixing on Moto Z Play or Z2 Play

• Try another good earpiece for doing a phone call.
• When on a phone call press the volume up button to make the sound louder.
• This will help to make the other person more audible and will not remove the robotic tone of hands-free.

 

We hope this was helpful you. Please click our like button below or share if you find this post helpful.