OpenAI Resolves Data Collection Issues, Restores ChatGPT Service in Italy

OpenAI has announced that its ChatGPT service is now available again to users in Italy, following changes implemented to address concerns raised by the Italian Data Protection Authority (GPDP). In March, the GPDP accused ChatGPT of illegally collecting users’ data and failing to prevent minors from accessing inappropriate material, prompting OpenAI to suspend ChatGPT’s service in Italy. OpenAI has stated that it has “addressed or clarified” the GPDP’s concerns, including the implementation of a tool to verify users’ ages during sign-up in Italy and the publication of a help center article outlining how OpenAI and ChatGPT collect personal information. The company has also provided a new form that EU users can use to remove their personal data in accordance with the General Data Protection Regulation (GDPR). OpenAI stated that it remains committed to protecting the privacy of its users in Italy and around the world.

The GPDP did not immediately respond to The Verge’s request for comment on OpenAI’s announcement. However, in a statement to the Associated Press, the GPDP welcomed the measures taken by OpenAI and called for further age verification changes and a public awareness campaign to inform Italians about their right to opt out of data collection. While these changes do not appear to significantly alter ChatGPT’s operation in Italy, OpenAI is likely to face more challenges in the future. Several countries, including Canada and Spain, have already begun or are considering investigations into OpenAI’s practices. Additionally, European lawmakers are working on the AI Act, which could introduce new requirements for companies like OpenAI, potentially including significant new information disclosures.